Refund & Cancellation Policy

Last updated: 11 August 2026

This page covers both policies for Hookboard subscriptions. Payments are processed by Paddle.com, our reseller and Merchant of Record. If anything here is unclear, contact us at mike@hookboard.co before subscribing.

Cancellation Policy

You can cancel your subscription at any time from Account & Billing inside the app (sign in, then open the account icon in the sidebar). Cancellation takes effect immediately for billing purposes — no phone call, email, or waiting period required.

What happens when you cancel:

You will not be charged again.
You keep full access to your account and boards until the end of the period you've already paid for (shown as your "next billing date" in Account & Billing at the time you cancel).
Once that date passes, your account is paused — you'll need to resubscribe to regain access. Your boards and data aren't deleted; they're simply inaccessible until you do.
There is no cancellation fee.

If you cancel, you keep access through the end of your current paid period and won't be charged again after that. If you later resubscribe, you'll be billed at whatever pricing is current at that time.

Refund Policy

All payments for Hookboard subscriptions are processed by Paddle.com, our reseller and Merchant of Record. Refunds are handled entirely by Paddle, at Paddle's sole discretion, under Paddle's own Checkout Buyer Terms and Refund Policy — we don't maintain a separate refund policy of our own.

To request a refund, use the link in your Paddle order confirmation email, or visit paddle.net. The refunded amount may differ slightly from what you paid, due to currency conversion, taxes, or non-refundable processing fees.

If you have a question about a charge that isn't a refund request, contact us at mike@hookboard.co.

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